Terms and Conditions of Use

Last Updated: 02/12/2025

1. Agreement to Terms

By accessing and using this website, client portal, or mobile application, including any content, functionality, and services offered (collectively, our "Site"), you agree to be bound by these Terms and Conditions of Use ("Terms"), our Privacy Policy, and any additional terms applicable to specific services. If you do not agree to these Terms, please do not use our Site.

2. Use License

We grant you a limited, non-exclusive, revocable license to access and use our Site for personal, non-commercial use. You may not:

• Modify or copy any material;

• Use the material for commercial purposes;

• Attempt to decompile or reverse-engineer software;

• Engage in data mining, data harvesting, or any unauthorized data collection;

• Remove copyright or proprietary notices;

• Mirror materials on any other server.

Violation of these restrictions may result in immediate termination of your access.

3. User Conduct and Prohibited Activities

Users may not:

• Engage in fraudulent or deceptive activities.

• Use the Site to spread malware, spyware, or other malicious code.

• Use bots or automated scripts to scrape or spam content.

• Impersonate another person or entity.

4. User Content and Messaging Policy

You may post or submit content, including text, images, and videos ("User Content"). By submitting User Content, you grant us a worldwide, royalty-free, sublicensable license to use, publish, and distribute such content.

Prohibited Content:

• Unsolicited promotional messages (spam);

• Content that infringes intellectual property or privacy rights;

• Harassing, defamatory, or obscene material;

• Material related to illegal drugs or pharmaceuticals;

• Malicious software, viruses, or harmful code;

• Misleading or deceptive information.

5. Third-Party Links Disclaimer

Our Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites. Visiting such sites is at your own risk.

6. Privacy Policy – SMS Communications

At Altium Health, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This section of our Privacy Policy outlines how we handle your information, including details regarding SMS communications.

Information We Collect and How We Use It

When you interact with Altium Health, we may collect the following personal information:

• Contact Information: Name, phone number, email address, and mailing address when you provide it to us for appointment scheduling, service inquiries, or other communications.

• Health-Related Information: Information relevant to your care, treatment, and health management when you engage with our medical and behavioral health services.

• Communication Preferences: Your consent to receive SMS messages, email notifications, or phone calls regarding your appointments, care updates, or administrative matters.

We use this information to:

• Schedule and confirm appointments.

• Send reminders for upcoming appointments.

• Provide updates related to provider availability, office closures, or changes to group therapy sessions.

• Respond to your inquiries and provide customer support.

SMS Consent and Data Protection

If you consent to receive SMS messages from Altium Health, you agree to receive text messages related to appointment scheduling, reminders, and updates about our services. These messages are intended to keep you informed about your care and administrative updates.

• We do not sell, share, or disclose your SMS consent or phone number to any third parties or affiliates for marketing purposes.

• Your contact information is used solely for the purpose of providing healthcare-related communications as outlined in this policy.

• Standard message and data rates may apply depending on your mobile carrier and plan.

• Message frequency may vary based on your appointments and interactions with our office.

Opting Out & Support

You may opt out of receiving SMS messages from Altium Health at any time by replying STOP to any of our messages. If you need assistance or have questions about our messaging service, reply HELP or contact our office directly at +1(801) 613-9843.

For more information on how we handle your personal data, please review our full Privacy Policy at: www.altiumhealth.com/privacy-policy. By using our services, you agree to the terms outlined in this policy.

Opt-In Sample Message:

If you consent to receive SMS from Altium Health, you agree to receive appointment reminders, updates on closures, and other communication by SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit www.altiumhealth.com/privacy-policy to see our privacy policy and terms and conditions.

Opt-Out Sample Message:

Thank you for opting out of SMS messages from Altium Health. To opt back in at any time, reply START. You will receive no additional messages.

Help Sample Message:

Thank you for contacting Altium Health. We will be in touch with you soon to help. For immediate assistance please visit our website www.altiumhealth.com, or call us at +1 (801) 613-9843, or email us at help@altiumhealth.com.

Messaging Frequency and Fees

• Message frequency may vary based on your interactions with us.

• Message and data rates may apply, depending on your mobile carrier and service plan. We recommend checking with your carrier for details.

Support and Contact Information

For assistance or more information:

• Reply HELP to any of our messages.

• Email us at help@altiumhealth.com.

• Call our customer support at 801-613-9843.

• Visit our website: www.altiumhealth.com.

Privacy and Data Sharing

We value your privacy. Your SMS consent will never be shared, sold, or disclosed to third parties for marketing purposes. For more details on how we handle your information, please review our Privacy Policy.

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

User Responsibilities

By participating in our messaging service, you agree to:

• Provide accurate and current contact information.

• Notify us of any changes to your phone number or contact details.

• Indemnify and hold Altium Health harmless from any claims or damages resulting from your failure to comply with these responsibilities.

Service Availability and Termination

We reserve the right to modify or discontinue our messaging service at any time without notice. We are not liable for any delays or failures in the receipt of messages, as delivery is subject to effective transmission from your mobile service provider and network operator.

Changes to Terms

We may update these Terms and Conditions periodically. Any changes will be posted on our website, and your continued participation in the messaging service constitutes acceptance of those changes.

Full Terms and Conditions: https://altiumhealth.com/terms-of-use

7. Accessibility Statement

We are committed to providing an accessible experience for all users. If you have difficulty accessing any part of our Site, please contact us at help@altiumhealth.com.

8. Data Retention Policy

We retain Personal Information as long as necessary to provide services and comply with legal requirements. Users may request data deletion by contacting help@altiumhealth.com.

9. Disclaimer of Warranties

We do not guarantee uninterrupted access to our Site or that it will be free of viruses. Materials are provided "as is" without warranties of any kind, including implied warranties of merchantability or fitness for a particular purpose.

10. Limitation of Liability

We are not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of our Site, including any messages sent or received via our services.

11. Indemnification

You agree to indemnify and hold harmless our company, affiliates, and partners from any claims, damages, or expenses arising from your use of our Site, violation of these Terms, or infringement of any third-party rights.

12. Dispute Resolution

Any disputes arising from these Terms shall be resolved through arbitration in Utah, governed by applicable state laws and the Federal Arbitration Act. You waive the right to participate in class actions or jury trials.

13. Contact Information

For questions or concerns, please contact us at:

Altium Health
7181 S Campus View Dr. Suite 1A
West Jordan, UT 84084
801-613-9843
help@altiumhealth.com