Frequently asked questions.
Where is Altium Health Moving too?
We are moving to 6783 S Redwood Rd West Jordan, UT 84084 as of October 28, 2025 check it out on google maps. If want to learn more about our move check out our blog post about it HERE.
How do I get my meds refilled?
For all medication refills, prescription questions and/ or pharmacy updates please go to our Current Clients page and fill out the Patient Refill Request Form.
Please allow 2 business days for refill processing. Refills are reviewed during clinic hours (Monday–Friday, 9 AM–7 PM). To avoid delays, make sure you have an active appointment on file with your prescriber as needed.
How do I ask a question about my prescription?
For all prescription questions and/ or pharmacy updates please go to our Current Clients page and fill out the Patient Medication Question Form.
Please allow 2 business days for refill processing. Refills are reviewed during clinic hours (Monday–Friday, 9 AM–7 PM). To avoid delays, make sure you have an active appointment on file with your prescriber as needed.
How can I change, cancel, or reschedule an appointment?
You can reschedule or cancel appointments in any of the following ways:
📞 Call our front desk: 801-613-9843
Our phones are very busy if you do not catch us it is critical that you leave us a detailed voice message or use one these other ways to reach us
💬 Text our Front Desk: 385-342-3490
📧 Email us: reception@altiumhealth.com
Please provide at least 24 hours’ notice for all cancellations or changes to avoid no-show fees.
💰 No-show fees: $25 for follow-ups, $50 for new appointments.
How do I schedule an appointment as a new patient?
If you’re new to Altium Health, welcome — we’re glad you’re here.
You can start in one of these ways:
💻📲 Online: Visit our Contact Page and then New Client and complete the form.
This is our most efficient method
📞 Call us directly to speak with our front desk who can help you find the right provider and service.
✨ Once your form is received, our team will reach out to verify insurance, confirm the best provider match, and schedule your first appointment.
How do I schedule as a returning patient?
Returning patients can schedule by:
💻📲 Fill out our Online Form: Visit New Client page to fill out our intake form to make sure we have the most up to date information and mark that you have been a patient with Altium before and how long ago so we know whether your treatment plan needs reevaluation
This is our most efficient method
📞 Call our front desk: 801-613-9843
Our phones are very busy if you do not catch us it is critical that you leave us a detailed voice message or use one these other ways to reach us
💬 Text our Front Desk: 385-342-3490
📧 Email us: reception@altiumhealth.com
🗓️ If you’ve been away from care for more than six months, we may need to schedule a brief re-assessment before your next appointment to ensure your treatment plan is up to date.